FAQs

Frequently Asked Questions for healthcare professionals

  • What information is available in HealthOne?

  • Do I have to talk to every patient about HealthOne?

  • What Districts within New Zealand are currently using HealthOne?

  • What PMS does HealthOne work with?

  • Who has access to HealthOne?

  • Will HealthOne work and be supported in IE8, 9, 10 or Safari?

  • If there are errors noticed in HealthOne, what is the process to correct them?

  • Who puts information into National Medical Warnings on HCS?

  • What is the time delay between GP data being entered into the Patient Management System and it appearing in HealthOne?

  • Can I find Blood Pressure, Height, BMI and Weight details?

  • Can Locum GPs and Nurses confidently access HealthOne without fear that they may show up on a HealthOne Privacy Audit report?

  • Can you look up family and friends?

  • I have access to HealthOne. Can I look at my own record?

  • What is the minimum age that a patient needs to be to consent access to their record on HealthOne?

  • Can parents ask for their children’s health information held in HealthOne?

  • Can parents ask for other information about their children?

  • Can a parent opt their child off if they are under the age of 16?

  • Who has overriding control of patient access/opt off?

  • How will I know if a patient has Globally opted off HealthOne?

  • How can a patient ‘opt off’ any of their medications? Will the HealthOne user know that this information has been opted off by the patient?

  • What is the risk to the Clinician if information that is available to view on HealthOne is not accessed or actioned?

  • How do I apply for a HealthOne Account? What is the process for new staff at a Practice to gain access to HealthOne?

  • How do I request a new password for HealthOne?

  • Can user accounts be shared within a surgery?

  • Where can I get training and support for HealthOne?

  • Where can I request a new HealthOne poster?

  • Can your HealthOne account be used in other areas in the South Island?

  • Aged Care Residential (ARC) Homes to access HealthOne