FAQs

HealthOne is a computer record that allows those involved in a care team to access healthcare
information such as test results, medications, allergies, encounter notes* and hospital & nursing
information.

* Encounter notes are the daily record where a Healthcare professional records the medical history
of presenting complaints examination and planning of next steps of the patients care.

Selected sites, for a list click here

No, it isn’t a legal requirement to discuss HealthOne with every patient. Currently the information posters and pamphlets displayed clearly where a patient can see is all that’s required. We have received an opinion on this from the Privacy Commissioner.

To keep patients informed the pamphlets may be issued to patients on attendance at the surgery, however sites are able to optionally send out letters or include information in newsletters advising patients of HealthOne. This would be at the practice’s expense.

If accessing the primary care information contained in HealthOne, consent should be sought first from the patient.

All South Island Districts are using HealthOne. There is only one General Practice in the South Island that is neither viewing or contributing to HealthOne.

Currently HealthOne is fully integrated with Medtech 32, Medtech Evolution, My Practice and Indici patient management systems.

Registered health care practitioners involved in the individual patients care from General Practice, Pharmacy and Secondary Care working in all public hospitals throughout the South Island.

Registered health care practitioners at the following organizations also have access to HealthOne:

No, HealthOne is only supported in IE11. Microsoft dropped support for older versions of IE at the beginning of 2016. It is therefore important to ensure your computers have IE11 installed to access HealthOne.

Contact your regional service desk

Errors can be reported to the HealthOne programme so that we can follow up with the vendors. Errors are changed by annotation not deletion as a health care professional may have acted on what is in HealthOne even if it is incorrect.

There are 2 sources of allergies and sensitivities. One can be viewed in HCS and is the national system which is created by Registered doctors reporting reactions to CARM. The other is sourced from GP Patient Management Systems South Island wide and this is seen via the HealthOne alerts and warnings tab

Non-confidential data is updated in HealthOne within an hour of being entered into your PMS. No action is required from the GP to achieve this. Data should be viewable within HealthOne within two hours of the data being entered into the GP Patient Management System. This assumes that the patient record in the source system contains a valid NHI and Date of Birth and is not marked confidential.

Yes, these health measurements can be found in the Observations screen by clicking on the HealthOne tab.

Yes. If they were directly involved in the patient’s care, they will not appear on the audit report.

Accessing a relative or friend’s record is prohibited unless you are directly involved in that person’s care.

Staff should not be accessing their own medical records without going through a formal process via the HealthOne privacy office or the medical records department at the hospital.

Under the Privacy Act everyone has the option to request their own health records, but this should be done in conjunction with your healthcare professional. HealthOne should only be used to support the care you’re delivering to the patient.

The most recent legislation affecting rights to consent in health issues, the Code of Health and Disability Services Consumers’ Rights, does not single children out at any age as having different rights from any other consumer, and presumes that every consumer is competent unless there are reasonable grounds for believing otherwise. If a minor presents without a parent or guardian, the same consent process therefore applies.

If your child is under 16, you are entitled to request their health information in the same way that you are entitled to request your own health information.
But your right to the information is not absolute as an agency may withhold the information if:

• • Your child does not want their information to be given to you
  • The agency does not believe it would be in the child’s best interests for you to have the information
  • If any of the other withholding grounds in sections 27-29 of the Privacy Act apply.

The Privacy Act does not provide parents or guardians with the right to request their child’s personal information. But a parent or guardian can request information on behalf of their child if the child is either too young to act on their own behalf, or where the child has authorised the parent or guardian to act for them. Contact the HealthOne Privacy Office with further queries.

Yes. The parent has a right to do this given the child is under 16 years old, and so long as the parent confirms they are the child’s guardian. In these situations like any other opt off request, it is recommended the parent have a discussion with their health care provider.

The patient has control of their opt-off. Although it is recommended that the decision is discussed with their General Practitioner or the HealthOne Privacy Office given the safety issues involved.

Primary Care clinicians will be unable to access HealthOne for the patient concerned.
Secondary Care clinicians will be unable to access patient data through the HealthOne views. Additionally in HCS there is a small gold lock icon present alongside the patient’s name, DoB, gender and NHI at the top of the patient record page.

Patients can Globally opt Off by calling the following number – 0508 837 872

GP’s can mark the prescription medication item in their PMS as ‘Confidential’. This item of data will then not appear in HealthOne at all. The Pharmacy then needs to mark the dispensing as ‘Private’. ‘Private’ will show in HealthOne as a dispensing on that date but the medication name and associated details will not be revealed. This action, whilst allowed, is dangerous and it is strongly recommended that the decision is discussed with their General Practitioner, or the HealthOne Privacy Office given the safety issues involved.

The risk is essentially the same as it is currently in that any clinical user is expected to take reasonable steps to get information from the sources that are available to them, including the patient. HealthOne is just an extension of that current process in that it provides another source.

The Health & Disability Commission has commented in reviews that clinicians should be making use of all available information sources. They should also be prepared to explain to a patient why they did not.

Every registered healthcare professional who needs access to HealthOne will need to complete an Access Deed.

• • In the Canterbury Region: Call 03 353 9990 or email the Service desk on servicedesk@pegasus.org.nz and request a HealthOne Access Deed.
  • For other regions: Contact your regional IT Service desk and request a HealthOne Access Deed. For more details click here.

Once completed, email the Access deed to the HealthOne Team. The email address is on the Access Deed. After validation the account will be generated, and the user will be informed

You should contact your regional IT Service Desk where you will be authenticated, and a new password will be issued.

GP and Pharmacy users in Canterbury can access the password self-service facility found here:
https://selfservice.srphc.health.nz/ForgotPwd.aspx

• • Pegasus Health Application Support Team
    Phone: (03) 353 9990
    Email: servicedesk@pegasus.org.nz
    The office is staffed from 8.30am to 5.00pm, Monday to Friday.

• • SCDHB IT Department
    Phone: (03) 687 2370 or (03) 687 2283

• • WCDHB IT Help Desk
    Phone: (03) 769 7699
    Email: ithelp@westcoastdhb.health.nz

• • Southern – Wellsouth
    Phone: 0800 935 575
    Email: it.helpdesk@wellsouth.org.nz

• • Nelson Marlborough
    Phone: 03 520 6200 ext 709
    Email: ITSupport@marlboroughpho.org.nz

No, each HealthOne user must have their own unique logon. If access is gained by sharing of username and password, then the named user will be responsible for any action taken by the person using the shared access.

Training can be requested by contacting the relevant Support Desk. In addition click on the Info/Training menu option to access training and support material.

New Posters and Pamphlets can be requested by contacting the relevant Support Desk here.

No, your account will only work in your area i.e., Canterbury, West Coast etc…
If you move to a new province you will need a new HealthOne login and password for that area.

Note: This also applies if you move from allied health to primary care in the same region. i.e., nurse working in General Practice in Canterbury moving to Private Hospital or vice versa.

To support improved patient care HealthOne is working on access options for registered health care professionals working in Aged Residential Care (ARC) sites to access HealthOne records and services. The first pilot of Citrix access was very successful and longer-term access via Citrix is now being initiated. From 17/08/20 selected registered health care professionals at Southern DHB ARC sites have been provided access. Tier 1 support is being provided by HealthOne so requests for information or issues about this service should be directed to 03 353 9990 or emailing servicedesk@pegasus.org.nz.