FAQs
Frequently Asked Questions for Healthcare Professionals
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What information is available in HealthOne?
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Do I have to talk to every patient about HealthOne?
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What Districts within New Zealand are currently using HealthOne?
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What PMS does HealthOne work with?
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Who has access to HealthOne?
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Will HealthOne work and be supported in IE8, 9, 10 or Safari?
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If there are errors noticed in HealthOne, what is the process to correct them?
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Who puts information into National Medical Warnings on HCS?
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What is the time delay between GP data being entered into the Patient Management System and it appearing in HealthOne?
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Can I find Blood Pressure, Height, BMI and Weight details?
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Can Locum GPs and Nurses confidently access HealthOne without fear that they may show up on a HealthOne Privacy Audit report?
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Can you look up family and friends?
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I have access to HealthOne. Can I look at my own record?
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What is the minimum age that a patient needs to be to consent access to their record on HealthOne?
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Can parents ask for their children’s health information held in HealthOne?
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Can parents ask for other information about their children?
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Can a parent opt their child off if they are under the age of 16?
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Who has overriding control of patient access/opt off?
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How will I know if a patient has Globally opted off HealthOne?
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How can a patient ‘opt off’ any of their medications? Will the HealthOne user know that this information has been opted off by the patient?
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What is the risk to the Clinician if information that is available to view on HealthOne is not accessed or actioned?
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How do I apply for a HealthOne Account? What is the process for new staff at a Practice to gain access to HealthOne?
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How do I request a new password for HealthOne?
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Can user accounts be shared within a surgery?
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Where can I get training and support for HealthOne?
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Where can I request a new HealthOne poster?
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Can your HealthOne account be used in other areas in the South Island?
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Aged Care Residential (ARC) Homes to access HealthOne