Encounter Notes FAQs

With Omicron quickly establishing itself as the dominant Covid variant, this additional information will ensure other treating clinicians using HealthOne have an accurate picture of what was recorded at each GP consultation. This information will be accessible to others, such as hospital clinicians for example, to ensure the best possible outcome for patients.

It may take up to an hour for Encounter notes to be visible after the GP consultation has occurred.

No, the activation of Encounter Note sharing is at a Practice level. Everyone within the practice needs to understand - once activated all Encounter Notes will be shared unless confidentiality is applied to them.

No, only encounter notes from an agreed date forward will be shared. No historical encounter notes will be sent to HealthOne.

The patient can request confidentiality and this can be applied at a consultation level within the PMS utilising the “Note Type” field. A separate cheat sheet is available which outlines the steps involved.

HealthOne has made a change to its posters that more clearly communicates that sharing of encounter notes is taking place. These posters should be made visible in waiting rooms. HealthOne also updates its website to inform the public on those sites that are contributing encounter notes.

Encounter notes add valuable context to what is already captured in the form of Prescribed Medications, Classifications, Allergies/Warnings and Observations. There may be an important comment or note that could influence the interaction or treatment path for the patient when seen elsewhere in the health system.

HealthOne data is stored securely and encrypted at rest. HealthOne can only be accessed by an authorised user with private credentials to an encrypted network and all accesses to HealthOne data are logged and audited.

HealthOne audits every access to ensure there is a relationship between the clinician and the patient. Any access that doesn’t appear to have an associated patient encounter at the location of access will be followed up by the HealthOne Privacy Administrator. All accesses to patient records are logged and visible to other users accessing the patient record.